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You are on the official Canterbury Travel Website. The Lapland Specialists for over 25 years |
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Insurance and Booking Conditions You are travelling on a holiday visiting the Arctic where you may encounter inclement weather conditions and use methods of transportation totally alien to your normal lifestyle. For insurance purposes you must have as a minimum full winter sports cover and a special policy has been written by our insurers to cover the specific contents of our tours. Such cover is generally missing from standard insurance policies. For all our tours you need third party liability cover if you intend to drive snowmobiles at any time. Our policy provides for compensatory payments in the event that one day tours should be cancelled if delays of more than 4 hours should be incurred. Snow guarantees are included within the policy. Insurance cover is mandatory if travelling on our tours. You do not have to use Canterbury Travel insurance but we do ask that you are fully covered for all aspects of our tour arrangements. We regret that individual components of our insurance policy cannot be purchased as separate units. Insurance We have arranged a special Holiday Insurance Scheme with Fortis Insurance Ltd for any person travelling on any holidays advertised in this brochure. The full terms, conditions and exclusions are incorporated in the policy which alone constitutes the contract of insurance between the Insured Person and the Insurers. In the event of a dispute regarding the terms and conditions of this insurance the terms and conditions of the policy shall prevail. Shown below are brief details only. A policy will be sent to you with your confirmation of booking or on request. Unless specifically agreed to the contrary this Insurance shall be subject to English Law. This insurance is only available to residents of the E.C. Policies: Individual schedules will not be issued, although you will receive a policy, and notice that insurance is effected will be shown on your confirmation of booking form provided that the appropriate premium is paid with your deposit. Emergency Claims Assistance Service: A 24 hour emergency aid service operated by Assistance International is available so that any Insured Person may request help in the event of an emergency overseas relating to medical problems for which the cost would be recoverable under the Personal Accident and Medical Expenses Sections. Emergency repatriation will always be to the UK or Ireland according to the tour booked. The limits of cover per insured person are: 1 Personal Accident A) Death £15,000/€22,500 B) Loss of Limb(s) or Sight in one or both Eyes, or permanent Total Disablement £15,000/€22,500 2 Medical Expenses Up to £2,000,000/€3,000,000 3 Hospital Benefit £10/€15 per day Up to £200/€300 4 Baggage, Personal Effects Up to £1,500/€2,250 (Limit any one article pair or set £200/€300) Cameras and Jewellery Limit £200/€300 in all Inc. Delayed Baggage (12 Hours) Up to £50/€75 5 Money (Cash Limit £150/€225) Up to £250/€375 6 Personal Liability Up to £1,000,000/€1,500,000 7 Delay Departure Exceeding 12 Hours A) £25/€37.50 after the first 12 hours delay, £15/€22.50 after each subsequent full 12 hours. Up to £100/€150 or B) Up to Holiday Cost if holiday cancelled after 12 hours delay C) For day trips, £50/€75 compensation if holiday cancelled after 4 hours delay 8 Cancellation and Curtailment Up to holiday cost 9 Missed Departure Up to £300/€450 10 Legal Expenses Up to £5,000/€7,500 11 No snow in resort Up to £400/€600 Excesses: Sections 1, 3, 7, 10, 11, 12 – NIL Sections 2, 4, 5), 8, & 9 – £30/€45 Each and Every Loss (Delayed Baggage – Nil, Loss of Deposit – £5/€7.50) Your Insurance Policy: We must draw your attention to important features of your policy wording including: Policy Document: You should read this document carefully. It gives you full details of what is and is not covered and conditions of the cover. Cover will vary from policy to policy and insurer to insurer. Conditions and Exclusions: Conditions and exclusions will apply to individual sections of your policy while general exclusions and conditions will apply to the whole of your policy. Date Change Exclusion: Certain sections of your policy exclude anything directly or indirectly caused by failure of any computer hardware or software or other electrical equipment to recognise or process any date as the true calender date. This exclusion does not apply to medical expenses. Fraudulent Claims: It is a criminal offence to make a fraudulent claim. Health: Your policy contains restrictions regarding preexisting medical problems concerning the health of the people travelling and of other people upon whose health the trip may depend. You are advised to read your policy carefully, especially the declaration on the back page. Property Claim: These claims are paid based on the value of the goods at the time you lose them and not on a new for old or replacement cost basis, unless otherwise stated in your policy. Policy Limits: Most sections of your policy have limits on the amount the insurer will pay under that section. Some sections also include other specific limits, for example: for any one item or for valuables in total. You are advised to check your policy if you intend taking expensive items with you. Policy Excesses: Under most sections of the policy, claims will be subject to an excess. This means that you will be responsible for paying the first part of the claim. The amount you have to pay is the excess. Reasonable Care: You need to take all reasonable care to protect yourself and your property. Complaints: Your insurance policy will have in it a complaints procedure which tells you what steps you can take if you wish to make a complaint. Please Note All claims should be made direct to the Travel Claims Dept, Fortis Insurance Ltd. Please phone 08701 222022 as soon as possible after an event you may want to claim for. Return the claim form, enclosing your confirmation of booking invoice and any other documentary evidence you may have in support of your claim. For cancellation claim please also enclose the invoice showing Canterbury Travels cancellation charges. Please refer to the claims procedure on page 13 of the policy. In all correspondence please quote your policy number as shown on the policy issued to you and reference CT/LAP/2008. Premiums • Up to 1 Day €40 • Up to 4 Days €66 • Up to 9 Days €80 For Belfast departures (price in Sterling) • Up to 1 Day £25 Children 15 years and under on departure – 50% of above rate if accompanied by an Insured Adult. Infants under 2 on departure – FREE if accompanied by an Insured Adult. Premiums are inclusive of 17.5 % Insurance Premium Tax and subject to change on any amendments to that tax or its rate. |
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Call us: Northern Ireland: 0845 1252752 or Southern Ireland: (01)677 0776, (01)677 0670, (01)677 0585 or 0044 1923 822388 |
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© Copyright Canterbury Travel (London) Ltd 2005 |